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Unless explicitly stated. You have 14 days from the point of delivery to cancel your order and request a refund.
All returns and associated costs are to covered by you. 14 days cancellation does not extend to custom orders. A 7 day cooling off period is offered in relation to custom orders.
Due to the nature of custom made products, we do not accept returns on these items.
Custom orders are only eligible for a refund if they are faulty and we have been notified of the fault within 30 days of you receiving the item.
We are unable to issue a refund without first receiving the products you wish to return
Any exchanges required please email us at orders@ultrastrands.co.uk with reason, photographic evidence and order number
Hair Toppers born from a desire to give a young girl back her confidence.
At the age of 16, with once flowing locks of hair, a beautiful girl received a diagnosis of scaring alopecia which resulted in the loss of most of her hair.
She found this experience devastating due to its profound impact on her self-confidence and self-esteem which resulted in severe anxiety and diminished quality of life. Despite researching and trying various products, she was unable to find a solution that met all her needs. The desire to help her and others going through similar circumstances lead to the creation of a range of clip in hair toppers for women.
My mission is to empower individuals to feel confident about their hair so they can live life to the fullest.
Extensive testing with wearers is undertaken during every stage of each product I create including addressing the limitations associated with other offerings such as bulkiness, rigidity, weight and composition.
All UltraStrands products are created to be light density, versatile, breathable and give entirely natural results.Several years ago, UltraStrands changed the life of this girl and her family.
Today, many more people who come across us are choosing to wear UltraStrands.